Terms of Service

The service is operated by ILAN LABS, a registered business in Israel ("we", "us").

• Support email: [email protected]
• WhatsApp: +972-55-779-6070
• Response time: we reply within one business day, usually much sooner.

KidiPass is a learning system with a screen-time gate for children aged 3–12. An app installed on the child's Android device presents a short lesson (vocalized multiple-choice questions) before other apps can be used, and converts completed lessons into screen-time minutes. Parents manage everything from the parent dashboard in any browser, including on iPhone.

The child app is available for Android 8.0 and above only. There is no iOS version.

The service is not enforced parental control. While the accessibility permission is on, KidiPass itself can be removed from the child's device only with the family code. The device Settings always open. All other apps and the app store work as usual. There is no Device Admin permission, so removal through the Google Play Store, safe mode or a factory reset remains possible; in that case the parents are notified once the device stops reporting. This is a deliberate product decision.

• The account is created and managed by a parent or guardian aged 18 or over.
• Children do not have their own accounts or independent sign-in credentials. A child's profile is part of the parent's account.
• Responsibility for keeping login credentials confidential, for account activity, and for supervising the child's use lies with the parent. Creating the account constitutes a representation that the authority to provide the child's details exists.
• There is no PIN in the service. Parent screens on the child's device are protected by a 4-digit family code the parent chooses and can change at any time; if forgotten, the code is emailed to the parents.

The service may be used for personal, non-commercial educational purposes only.

Prohibited: misusing the service, attempting to bypass the screen-time gate or security measures, reverse engineering, copying or distributing the learning content outside the service, infringing third-party rights, or using the service unlawfully.

• Free — one child, all nine static question banks (over 3,000 vocalized questions), lessons and stars on the device, and the parent dashboard. No credit card. The free plan does not include the learning gate: the app is not shown before other apps, and screen time is not conditioned on lessons.
• Pro — ₪29 per month or ₪249 per year, for one child: the learning gate, quiet hours, gentle block, AI question packs personalized to the child, photo-of-a-book to lesson, progress insights, and weekly reports.
• Family — ₪49 per month or ₪399 per year: everything in Pro, for up to four children at once.
• Trial — 7 days with everything in the Family plan, starting when the first child device is connected (not at sign-up), with no credit card, once per account. When the trial ends without a purchase the account moves to the free plan: the learning gate turns off and child profiles beyond the first are locked. Data and learning progress are retained.

Prices are the same on the website and through Google Play. Prices include tax as required by law. Any future price change applies only to new billing periods and will be communicated in advance.

Pro and Family are sold through two payment rails, and cancellation happens where the purchase was made.

Purchase on the website (credit card) — payment is processed by Sumit, an Israeli payment processor. Card details are entered on the processor's secure page; they never reach KidiPass servers and are not stored by us. Sumit emails a receipt to the purchasing parent. The subscription renews automatically by standing order on the card until cancelled. To cancel: parent dashboard → Settings → My account → Cancel subscription.

Purchase inside the app (Google Play) — charges, auto-renewal, cancellation, and refunds are handled by Google under Google Play policies. To cancel: the Google Play app → Subscriptions → KidiPass → cancel.

After cancellation, access to the paid plan remains until the end of the paid period, after which the account returns to the free plan, without the learning gate. Data and learning progress are retained.

Switching between the monthly and yearly cycle on the web rail is currently done by cancelling and re-subscribing at the end of the period, without proration.

Moving from Pro to Family — on a monthly subscription bought on the website, the plan switches immediately when the upgrade is confirmed, and the Family price is charged from the subscription's next billing date. There is no immediate charge when switching, and no pro-rata refund or credit for the month already paid on Pro. On a yearly subscription bought on the website, the switch is made by contacting support. On a Google Play purchase, the upgrade is made inside the app, and any proration is set and charged by Google under Google Play policies. Nothing here derogates from the cancellation rights in section 7.

A KidiPass subscription is sold as a distance-selling transaction and as a continuing transaction, and is subject to the Israeli Consumer Protection Law, 5741-1981 and its regulations.

• 14-day cancellation — the transaction may be cancelled within 14 days of the transaction date or of receiving the transaction details document, whichever is later.
• Continuing transaction — the subscription may be stopped at any time. Cancellation stops the next charge; where the law requires a pro-rata refund for a paid but unused period, we will make it.
• Cancellation fee — the law permits a cancellation fee of up to 5% of the transaction price or ₪100, whichever is lower. KidiPass does not charge a cancellation fee.
• Extended right — people with disabilities, senior citizens, and new immigrants have an extended cancellation right of up to four months from the transaction, under the conditions set out in the law. Write to [email protected].
• Google Play purchases — refunds are subject to Google Play's refund policy and handled with Google. We are happy to help you get there.

Cancellation notice can be given through the account screen in the parent dashboard, by email to [email protected], or by WhatsApp at +972-55-779-6070. Full details for both rails are in the Refund and cancellation policy.

Some questions and insights in the Pro and Family plans are produced by AI models. We run automated and human quality checks, but such content may contain inaccuracies. The service is not a substitute for teaching, diagnosis, or professional advice.

Any question can be reported from the parent dashboard ("report a question"), and it is hidden from the child immediately.

We aim for high availability, but the service may be unavailable due to maintenance, faults, or factors beyond our control. We may change, add, or discontinue features; a materially adverse change to a paid plan will be announced in advance and will give a right to cancel.

The learning content, question banks, design, software, and trademarks are owned by us or our licensors. You are granted a personal, limited, non-exclusive, non-transferable license to use the content within the service only.

Processing of information is governed by the Privacy Policy, which forms an integral part of these terms. Cookie use is described in the Cookie Policy.

The service is provided "AS IS". To the maximum extent permitted by law, we are not liable for indirect, consequential, or special damages, and our total liability for the service will not exceed the amount actually paid for the subscription in the twelve months preceding the event. Nothing here derogates from rights that cannot be waived under law.

You may delete your account at any time from the parent dashboard or by contacting support; deletion removes the parent account and the child profiles. We may suspend or close an account for a material breach of these terms or for abuse, with notice where possible.

We may update these terms from time to time. A material change will be posted on this page with an updated "Last updated" date, and by email where required. Continued use after the update constitutes acceptance.

These terms are governed by Israeli law. The competent courts in the Tel Aviv District have exclusive jurisdiction, without derogating from a consumer's statutory right to sue where they reside.

Questions about these terms: [email protected] or WhatsApp +972-55-779-6070.