KidiPass help
KidiPass is a Hebrew-only product for families in Israel. The full help center is written in Hebrew — these pages are English summaries with links across.
By topic
Install and connect
From account to protected device — about 5 minutes.
Permissions
The two essential permissions, and what they cannot see.
The device closes KidiPass
Battery settings per manufacturer.
How screen time works
Minute wallet, daily cap, quiet hours, gentle block.
Troubleshooting
Gate not appearing, device offline, code rejected.
Billing
Where you buy, where you cancel, refunds.
All pages
- Installing KidiPassYou need two things: a parent account in your browser, and the app on the child's Android device. About 5 minutes end to end.
- The two permissionsTwo essential permissions, two optional ones. Without both essential permissions nothing is blocked at all.
- The device closes KidiPassManufacturer battery savers are the number one reason protection stops silently. The fix is one permission, and it looks different on every brand.
- How screen time worksA lesson is 10 age-matched questions. Completing it earns minutes into a wallet that resets at midnight.
- What the parent controls on the deviceKidiPass has no parent PIN at all. The parent screen on the device opens with a short math exercise that works offline.
- TroubleshootingMost problems are one of four: a missing permission, a manufacturer battery saver, an expired code, or a device that is simply offline.
- The child deleted the appKidiPass does not block uninstalling itself, and does not try to. It is a learning app, not a fight. What it does is tell you.
- Payment, cancellation and refundsFree forever for one child, no credit card. Pro is 29₪ per month or 249₪ per year for up to 4 children. Cancel where you bought.
- iPhone? Computer? Abroad?The child app is Android 8.0+ only. The parent dashboard works in any browser, including iPhone and desktop.
🦉 There is an assistant inside your account
After signing up, the "Help" screen in the parent dashboard has an assistant that answers product and troubleshooting questions and can hand you to a human.
🙋 Still stuck?
Write to us on WhatsApp or by email, in Hebrew or English.
We reply within one business day, usually much sooner.